At Laid, every wig undergoes a detailed quality inspection and is photographed before dispatch to ensure it meets our standards.
Due to the nature of our products, we can only accept returns if the following conditions are met:
* Returns must be requested within 14 days of receiving your order.
* The wig must be unworn and unaltered.
* The lace must not have been cut.
* The hair must not have been washed, coloured, styled, or chemically treated.
* All original packaging, tags, and accessories must be included.
Unfortunately, we cannot accept returns for:
* Wigs with the lace cut or customised.
* Wigs that have been worn beyond trying them on for fit.
* Altered or personalised wigs.
* Sale or clearance items.
Cancellations
As all laid wigs are made to order during our pre order drops, cancellations are only accepted within 24 hours of purchase, provided production has not already begun.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photographs so we can arrange a replacement, repair, or refund where appropriate.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or we have sent the wrong product. Original shipping costs are non refundable unless the return is due to an error on our part.
International Orders
Customs duties and import taxes are the responsibility of the customer. If an international order is refused or returned due to unpaid customs charges, only the cost of the product will be refunded. Shipping costs are non-refundable.